KoreCare sells skincare and cosmetic products. Because these are applied to the body, they are treated as hygiene-sensitive goods. Once a product has left our warehouse we cannot verify how it has been stored or handled, and we cannot resell it. For that reason we do not accept returns or issue refunds for change of mind.
We do replace or refund anything that reaches you damaged, incorrect, or incomplete. That part is not discretionary, and the process below is designed to be quick.
What we cover
You are entitled to a replacement or a refund if:
- the product arrives damaged, leaking, or with broken packaging or a broken seal
- you receive a different product from the one you ordered
- an item is missing from your order
- the product is past its expiry date, or has less than three months of shelf life remaining on arrival
What we do not cover
- change of mind, including deciding a product does not suit you after use
- opened or used products where there is no defect
- a shade, texture or scent being different from what you expected
- irritation or an allergic reaction. Every ingredient list and concentration is published on the product page. Please patch test on your inner arm before first full use, and speak to a dermatologist if you have a known sensitivity
- damage caused after delivery, including heat, sunlight or storage damage
- parcels marked delivered to the address you supplied, where the address was incorrect or incomplete
- orders refused at the door or returned undelivered after repeated attempts
The unboxing video
To claim under this policy you must send us a continuous, unedited unboxing video. Please film every KoreCare parcel as you open it — it takes under a minute and it is the only way we can tell a transit problem from a packing problem.
The video must:
- start with the parcel still sealed, with the shipping label clearly readable
- run without cuts, pauses or edits from the sealed parcel to the opened product
- show every item in the parcel, including the invoice
- show the damage or the incorrect item clearly
If circumstances made filming impossible, contact us anyway. We may accept clear photographs of the sealed parcel, the shipping label and the damage instead, at our discretion.
How to claim
Email korecare.in@gmail.com within 48 hours of delivery with:
1. your order number
2. the unboxing video
3. photographs of the item and the outer packaging
We acknowledge every claim within one working day and resolve it within three working days of receiving the video.
How it is resolved
Where a claim is approved, we replace the item first. If a replacement is unavailable we refund you in full, including what you paid for shipping on that item. Refunds go back to the original payment method within 7 to 10 business days of approval, and how quickly it appears after that is up to your bank or card issuer.
You do not pay return shipping on an approved claim. In most cases we will not ask for the product back at all — for hygiene reasons a damaged cosmetic is not resold, so keep it or dispose of it as we advise.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Email us with your order number as soon as possible. Once a parcel has been handed to the courier it cannot be cancelled, and the policy above applies instead.
Contact
KoreCare — korecare.in@gmail.com — Monday to Saturday, 10am to 6pm IST.
Nothing in this policy limits your rights under the Consumer Protection Act 2019 or any other applicable Indian law.
